 What are your shipping and handling costs? |
| Our shipping and handling cost is $6.95 on all domestic orders. |
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| Do you provide proofs? |
| Yes, we provide one free proof and $5.00 for each proof after. We strive for 100% customer satisfaction and want you to be completely happy with your order. Please keep in mind that our processing time starts after you approve the proof. |
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| What is your return policy? |
| Because most of our products are personalized, we only accept returns if the product is damaged or there was an error on part of My Paper Garden. We must be notified within 3 days of receiving the product. My Paper Garden is not responsible for errors on the personalized product once the final proof is approved. |
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| What if I need to cancel my order? |
| You may cancel your order for a full refund on all printed products if you contact My Paper Garden at mypapergarden@live.com or 1.888.654.8831 before your proof has been generated. |
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| What if I missed an error on my proof and I need my order reprinted? |
| Because we offer proofs for our customer to review and approve, it is the responsibility of our customers to read the proof and make necessary changes before approving it. My Paper Garden is not responsible for errors on printed products once the proof has been approved. |
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| Can you print my guests’ addresses on the envelopes? |
| Yes, we can print addresses on the envelopes. Please contact our customer service department at mypapergarden@live.com or 1.888.654.8831 to discuss pricing. |
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| How long will it take to receive my order once it has been placed? |
| Processing times vary by product and distributor; however, most of our orders have a processing time of 4-6 days plus shipping time. Tracking numbers will be emailed to customers after the order has been placed. Please keep in mind that on personalized products processing time does not start until you approve the proof. |
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| Are you able to rush orders? |
| As a result of our extremely fast turnaround times, we do not offer rush orders. We do everything we can to get your order sent to you as fast as possible. If you need an order processed in a special timeframe, please contact our customer service department at mypapergarden@live.com or 1.888.654.8831 and we can discuss alternative options with you. |
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| What forms of payment do you accept? |
| We accept Visa, MasterCard, Discover, American Express, and PayPal. |
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| Do you collect sales tax? |
| My Paper Garden is located in Pennsylvania. We are required by law to collect sales tax on orders shipped inside the state of Pennsylvania. |
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| What are your customer service hours of operation and holiday schedule? |
Customer service hours:
9:00 AM - 5:00 PM Monday through Friday
(US Eastern Standard Time)
Closed Saturday and Sunday
Closed on the following holidays:
New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
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| What is your photograph policy? |
| Photo requirements vary by manufacturer and will be stated in the product description. By submitting a photo, you verify that you own the image or have permission from the copyright holder to reproduce the image. My Paper Garden and/or its manufacturers will not be held responsible for any photo related issue. We have the right to reject any photo for copyright or quality concerns. |
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| Can I request a sample of an invitation? |
| Yes, you can request a sample of an invitation by emailing us at mypapergarden@live.com or calling our customer service department at 1.888.654.8831. My Paper Garden charges $2.50 per invitation sample plus shipping.
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| Do you ship outside of the United States? |
| Yes, My Paper Garden will ship outside the U.S. Please contact us at mypapergarden@live.com or 1.888.654.8831 to discuss options and pricing. |
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| Will you meet customers in person for customized projects? |
| Yes, we will meet customers that are located in the Pittsburgh, PA area in person to discuss their stationery needs for their special day. Please contact us at mypapergarden@live.com or 1.888.654.8831 for additional information. |
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